Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name, last name, phone number, gender, date of birth, profession, address, postal code and bank details.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact Topnotch Gyms.
Mode and place of processing the Data
Methods of processing
Topnotch Gyms takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. The Data may be accessible to certain types of persons in charge of the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Topnotch Gyms. The updated list of these parties may be requested from the Topnotch Gyms at any time.
Legal basis of processing
Topnotch Gyms may process Personal Data relating to Users if one of the following applies:
In any case, Topnotch Gyms will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed by Topnotch Gyms at our clubs and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Topnotch Gyms to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquiring with Topnotch Gyms using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required for the purpose they have been collected for.
Users may find specific information regarding the legitimate interests pursued by Topnotch Gyms within the relevant sections of this document or by contacting Topnotch Gyms.
Topnotch Gyms may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Topnotch Gyms may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The purpose of processing
The Data concerning the User is collected to allow Topnotch Gyms to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Content commenting, Handling payments,, displaying content from external platforms and Managing contacts and sending messages.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Selling goods and services online
The Personal Data collected are used to provide the User with services and process payments.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.
Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Contacting the User
Contact form (this Website)
By filling in the contact form with their Data, the User authorises this Website to use these details to reply to requests for information or any other kind of request as indicated by the form’s header. Personal Data collected: email address, first name, last name, phone number.
Mailing list or newsletter (this Website)
By opting-in via communication preferences on the Website the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Topnotch Gyms. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase. Personal Data collected: email address, first name, last name and phone number.
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailgun (Mailgun, Inc.) Mailgun is an email address management and message sending service provided by Mailgun, Inc. Personal Data collected: email address. Place of processing: United States
MessageBird (MessageBird B.V.) Messagebird is a SMS management and message sending service provided by MessageBird B.V. Personal Data collected: mobile number. Place of processing: The Netherlands
Telecommunication TSG is a UK based telecommunications management service who in exceptional circumstances will contact members and recently expired members to evaluate the performance of the membership agreement on behalf of Topnotch Gyms for our research purposes.
The services contained in this section enable Topnotch Gyms to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States
Facebook Ads conversion tracking (Facebook, Inc.) Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. Personal Data collected: Cookies and Usage Data. Place of processing: United States
Google AdWords conversion tracking (Google Inc.) Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Website. Personal Data collected: Cookies and Usage Data. Place of processing: United States
Twitter Ads conversion tracking (Twitter, Inc.) Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data. Place of processing: United States
Content commenting services allow Users to make and publish their comments on the contents of this Website.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Facebook Comments (Facebook, Inc.) Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform. Personal Data collected: Cookies and Usage Data. Place of processing: United States
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps widget (Google Inc.) Google Maps is a maps visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages. Personal Data collected: Cookies and Usage Data. Place of processing: United States
Topnotch Gyms uses CCTV for maintaining the security of the premises and for crime prevention purposes and the protection of our customers and staff. Please note that our gyms are monitored by CCTV 24 hours a day. Topnotch Gyms Group Limited reserves the right for its employees and contractors to review footage as required and by entering onto our sites you agree to your image being recorded and reviewed. Recorded CCTV footage will be stored securely.
Topnotch Gyms uses Biometrics for entry to all our gyms. A very low-resolution collagen record of the member's fingerprint is converted from analogue to digital form. All biometrics data is stored securely and is deleted as soon as a membership expires.
The rights of Users
Users may exercise certain rights regarding their Data processed by Topnotch Gyms.
Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Topnotch Gyms to find out which rights apply to them.
In particular, Users have the right to do the following:
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in Topnotch Gyms or for the purposes of the legitimate interests pursued by the Topnotch Gyms, Users may object to such processing by providing grounds related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether Topnotch Gyms is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to Topnotch Gyms through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Topnotch Gyms as early as possible and always within one month.
Additional information about Data collection and processing
The User's Personal Data may be used for legal purposes by Topnotch Gyms in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that Topnotch Gyms may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from Topnotch Gyms at any time. Please see the contact information at the bottom of this document.
Should the changes affect processing activities performed on the basis of the User’s consent, Topnotch Gyms shall collect new consent from the User, where required.
How to Contact Us
Policy Updated: 21st December 2022